Frequently asked questions and things you might like to know...
1. Are you really only open one weekend per month?
It's true! Urban Mining is open just one weekend per month, from Thursday-Sunday on the weekend with the first Friday of the month in it. See our Hours & Dates page for event dates.
2. Can I purchase something at a sale event and pick it up later?
Can't take it with you during our open weekend? Items can be picked up on any Sunday during the month between the hours of 4:00 and 6:00 pm. Use the ring doorbell at our front door to contact our on-site team members. Please bring plenty of help to lift heavy items!
3. Can I have a large item delivered?
Sure thing! We have a few folks on our team with the resources to deliver an item to you. They charge according to the item size and delivery location. Just ask about delivery options when you make your purchase, and we'll get you squared away!
4. Can I make a purchase between sales?
It's been known to happen... If the item is featured in our website photos, we should be able to find out if it is still available. For an item you saw in our store during a recent sale, it can be a little tricky. Often the item has already sold, or has been moved out to make room for something new. Email us at firstname.lastname@example.org, with an item description and the location in our store where you saw it, and we'll try to find it for you.
5. What is your return policy?
Because of the unique, vintage nature of our items, all purchases are considered final. However, we strive to take care of our customers, and will work to find an agreeable solution to a problem should one arise.
6. Why choose vintage items over new?
Vintage lovers know that quality craftsmanship is a thing of the past. Shopping vintage is a great way to affordably add beauty, elegance, character and nostalgia to your life. It's also a really "green" thing to do. A beautiful vintage item with a unique history is reclaimed, renewed, refreshed, restored, and returned to useful service. And we get to enjoy a one of a kind treasure for years to come.
7. I have something to sell. Should I become an Urban Miner?
If you love vintage like we love vintage, and if the thrill of finding the perfect treasure, or restoring a piece of vintage furniture keeps you awake at night, this life might be for you. We have a waiting list of potential Miners, and we'd love to hear from you. Just email us a few photographs of a nice display of items you envision showcasing at Urban Mining, and tell us about your prior experience and skill with repurposing and renewing vintage finds. Our email is email@example.com.
If you don't see yourself filling a space with unique and wonderful treasures month after month, consider offering your items for sale to our Miners. Email a description and photo of the items to us along with your asking price to firstname.lastname@example.org, and we'll get in touch to talk it over!
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